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How to Appoint & Manage Representatives in the BCA LEAP Portal

Adrian ChiewJul 16, 2024
How to Appoint & Manage Representatives in the BCA LEAP Portal
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Owning and managing lifts in Singapore involves various responsibilities, and having a representative can ease many of these tasks. If you are a lift owner looking to appoint a representative or need help managing existing representatives in the BCA Lifts and Escalators Application (LEAP) portal, you’re in the right place.

What is the BCA Lifts and Escalators Application (LEAP) Portal?

The LEAP portal is an online platform that helps lift and escalator owners manage their equipment efficiently.

Run by the Building and Construction Authority (BCA), the LEAP portal has replaced the older Online Permit to Operate (OPTO) system, making administrative tasks smoother.

Through the BCA LEAP portal, you can handle tasks like PTO renewals, submitting new PTO applications, and applying for recommissioning PTOs.

Key features of the BCA LEAP portal include:

  • Secure and easy login using SingPass for individuals and CorpPass for companies.

  • Representatives can carry out basic renewal tasks for lift owners, ensuring better accountability for annual renewal activities.

  • Easy access to digital reports and forms, making it straightforward to get and submit necessary documents online, thus making the renewal process faster and more efficient.

Who is eligible to be a lift owner's representative in the BCA LEAP portal?

Your choices are quite flexible as a lift owner selecting a representative. You have the freedom to nominate any individual or corporate entity. For instance,

  • A next-of-kin

  • A managing agent of a Management Corporation Strata Title (MCST)

  • A facilities management firm

  • A lift or escalator service contractor

While appointing a representative is optional, it's recommended, particularly when involving an unrelated party such as a lift maintenance company, to formalise the arrangement within your contractual agreements.

Do bear in mind that assigning a representative does not relieve the owner of their regulatory responsibilities.

What is the mode of login for an owner’s representative?

To qualify as a lift owner's representative in Singapore, the individual must first log in to the BCA LEAP portal via either SingPass or CorpPass.

SingPass is the national digital identity for Singapore residents, while CorpPass is the authorisation system for businesses to access government digital services on behalf of their entity. It is essential that the representative has valid credentials for one of these systems to perform any tasks on the BCA LEAP portal.

If your desired representative is not a Singaporean, note that foreigners may  register for SingPass or CorpPass as well. For more information, head over to www.singpass.gov.sg or www.corppass.gov.sg.

What responsibilities can a lift owner's representative undertake in the BCA LEAP portal?

Once appointed in the BCA LEAP portal, a lift owner's representative can perform a variety of tasks, including:

  • PTO renewal

  • Paying PTO renewal fees (however, the GIRO payment option is not allowed if the representative is the one making payment)

  • Suspending equipment

  • Printing PTO certificates

  • Resuming recommission equipment after Specialist Professional Engineer (SPE) submission

What is the process to appoint a lift owner's representative in the BCA LEAP portal?

First, log in to the BCA LEAP portal using SingPass or CorpPass. After which, the steps differ based on whether or not you want to assign equipment to the representative and whether you have previously created the representative's profile.

You want to assign equipment to the representative:

  1. Select the Equipment List from the sidebar

  2. Choose the desired equipment(s) from the Equipment List

  3. Click on Assign Representative

  4. Enter the representative's details

  5. Choose the representative type: Corporate Owner, Corporate Representative, or Individual Representative

  6. Specify the Access Duration

  7. If you want to activate the assignment from the specified date, toggle the Is Active switch

  8. Save and confirm. This is the last step if you have not created the representative's profile previously.

  9. If the representative's profile has already been created, select Yes. This will allow the system to automatically assign the equipment to the selected representative. Note: You may only select unassigned equipment as 1 equipment can only be assigned to 1 representative.

You want to create the representative's profile but you do not want to assign equipment

  1. Select Profile from the sidebar

  2. Scroll down to view the list of Owner Representatives and select Add Another

  3. Enter the representative's details

  4. Choose the representative type: Corporate Owner, Corporate Representative, or Individual Representative

  5. Specify the Access Duration

  6. If you want to activate the assignment from the specified date, toggle the Is Active switch

  7. Save and confirm

Are there any limitations on the number of representatives I can appoint in the BCA LEAP portal?

There are no restrictions on the number of representatives a lift owner can appoint in the BCA LEAP portal. This flexibility can be quite beneficial, especially for owners managing multiple properties or numerous lifts.

However, do note that each piece of equipment can only have one assigned representative.

Can I delete a representative from the BCA LEAP portal?

Yes, definitely. To maintain accurate records in the LEAP portal, it is essential to update the status of your representatives in a timely manner. Deleting an owner's representative from LEAP involves a few straightforward steps:

  1. Log in to LEAP: Begin by logging in to the BCA LEAP portal using your authorised credentials

  2. Navigate to Profile Page: Access the profile page from the side bar, where you will find an overview of all current representatives

  3. Select Representative: Select and confirm the representative whose details you wish to delete from the list


If you're looking for expert guidance and reliable lift maintenance services in Singapore, don't hesitate to reach out to Hin Chong. Our experienced team is committed to making sure your lifts operate safely and efficiently!

Related resources

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