Project Details
Introduction
The MCST of the District 10 condominium, experienced persistent issues with their two passenger lifts, leading to frequent breakdowns and entrapment situations. These ongoing issues caused significant distress among residents, some of whom were hesitant to use the lifts due to fears of being trapped. In October 2018, the Managing Agent overseeing another estate we service referred us to address the situation. Our team undertook a comprehensive solution, beginning with a full lift replacement, followed by ongoing monthly maintenance.
Scope of Work
Full Lift Replacement and Initial Intervention
Upon being engaged, we immediately assessed the severity of the lift issues. The frequent breakdowns and entrapment incidents indicated that a full lift replacement was necessary. We conducted this replacement to ensure the lifts met the highest safety and reliability standards, eliminating the persistent problems that had plagued the residents for years. For a more detailed writeup about what we've done, you can read the full case study here.
Ongoing Monthly Maintenance
Since the completion of the full lift replacement, our dedicated team of trained service technicians has been providing regular monthly maintenance. This ongoing maintenance includes thorough inspections, preventive measures, and minor repairs, such as the occasional replacement of lights and buttons. Our goal has been to maintain the high performance and reliability of the lifts, ensuring they remain in optimal condition for residents' use.
Achievements and Outcomes
The results of our maintenance efforts have been outstanding. Over the past six years, the lifts have consistently performed well above expectations. There have been minimal instances of lift breakdowns, and the residents have expressed their gratitude for the reliability and safety of the lifts. The peace of mind and trust that residents now have in the lifts far outweigh any financial considerations, as they can use the lifts with ease and confidence, free from the fear of entrapment.
Conclusion
The successful maintenance of the two passenger lifts at the District 10 condominium stands as a testament to our commitment to delivering exceptional service. The long-standing issues that once troubled the residents have been effectively resolved, thanks to the full lift replacement and our diligent monthly maintenance. The trust and appreciation shown by the residents inspire us to continue providing the highest level of service to all our customers, ensuring safety, reliability, and peace of mind for all who use the lifts we maintain.
