Project Details
Introduction
At Hin Chong, we pride ourselves on delivering dependable lift modernisation solutions that enhance safety, reliability, and operational efficiency. In this case study, we highlight our recent work with St Anne’s Church, where we were engaged to perform a full lift modernisation and implement comprehensive maintenance services. The project not only solved years of persistent issues but also significantly reduced the client's long-term costs.
The Challenge
Problem
St Anne’s Church had been working with their incumbent lift maintenance provider since 2000. By late 2024, the church's lift—approaching 25 years of age—was experiencing severe reliability issues. Numerous components had become obsolete and were failing beyond repair, leading to frequent and prolonged breakdowns. Each repair attempt was increasingly costly, with minimal success in improving performance.
Mr. Christopher, the individual in charge of facility operations, grew increasingly frustrated with the never-ending breakdowns and poor service recovery from their previous vendor. Seeking a more reliable solution, he reached out to us via our website's contact form.
Solution
After conducting a thorough lift health assessment, we proposed a Full Lift Modernisation as the most cost-effective and long-term solution. Our primary objectives were:
- To extend the lift’s operational lifespan by at least 20 years.
- To dramatically improve reliability and uptime.
- To deliver long-term cost savings by reducing future repair and replacement needs.
We detailed our recommended approach, clearly explaining the rationale and benefits of a full modernisation. Our transparent pricing, unbiased diagnosis, and professional expertise convinced Mr. Christopher to engage us for the project.
Key Results and Outcomes
The modernisation project included upgrades to both the electrical and mechanical components of the lift:
- Lift Control System
: Replacing controllers, drives, buttons, display indicators, and wiring.
- Lift Driving System
: Replacing the main motor, wire ropes, and overspeed governor.
Key outcomes include:
- ✅ Significantly improved reliability – The lift has been operating smoothly with zero breakdowns for four months post-modernisation.
- ✅ Drastically reduced breakdown frequency – No incidents reported since handover.
- ✅ Substantial cost savings – Repair and maintenance costs have dropped considerably compared to previous years.
The project was completed within 4 weeks, from 26th December 2024 to 24th January 2025.
To ensure flawless execution, we deployed a dedicated project team, assigned a site project manager, and conducted daily on-site progress reviews alongside weekly management status meetings. This rigorous oversight enabled early issue detection and swift resolution, ensuring a smooth and on-schedule delivery.
Conclusion
The successful modernisation of the lift at St Anne’s Church demonstrates our capability to deliver high-impact, reliable lift solutions for aging systems. Thanks to our structured approach and technical precision, we transformed a high-maintenance liability into a cost-efficient and reliable vertical transport system.
Mr. Christopher was extremely satisfied with our work—so much so that he left a glowing 5-star review on Google. We are proud to have earned his trust and to now serve St Anne’s Church under a full comprehensive maintenance agreement, ensuring continued performance and peace of mind.
Mr. Christopher’s 5-star Google review for our lift modernisation at St Anne’s Church
